Return & Refund Policy

At Tea Palace Co., we take pride in offering thoughtfully sourced, high-quality teas and products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

Due to the nature of our products, we do not accept returns on opened or used tea items for hygiene and safety reasons.

However, we accept returns under the following conditions:

• The item is unused, unopened, and in its original packaging
• The return request is made within 7 days of delivery

To initiate a return, please contact us at:
teapalaceco@gmail.com

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

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Non-Returnable Items

The following items are not eligible for return:

• Opened tea products
• Used teaware
• Gift sets that have been opened

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Shipping Costs

• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs unless the item is damaged or incorrect

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Contact Us

For any questions about returns or refunds, please contact us at:
teapalaceco@gmail.com

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We’re committed to making your experience with Tea Palace Co. calm, enjoyable, and worry-free.