Shipping policy
Shipping Policy
At Tea Palace Co., we carefully prepare and ship each order to ensure it reaches you in perfect condition.
Order Processing
- All orders are processed within 1–3 business days
- Orders are not shipped on weekends or public holidays
- During peak periods, processing times may be slightly longer
Shipping Time
- Estimated delivery time: 3–7 business days (depending on your location)
- Delivery times may vary due to external factors such as courier delays or weather conditions
Shipping Charges
- Shipping costs are calculated at checkout based on your location
- Free shipping may be offered on selected orders or promotions
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.
Delays & Issues
While we do our best to ensure timely delivery, Tea Palace Co. is not responsible for delays caused by:
- Courier service disruptions
- Incorrect shipping information provided by the customer
- Unforeseen circumstances beyond our control
Incorrect Address
Please ensure your shipping details are correct before placing your order.
We are not responsible for orders delivered to incorrectly provided addresses.
Damaged or Lost Packages
If your order arrives damaged or does not arrive:
- Contact us within 48 hours of delivery (or expected delivery date)
- Include your order number and any relevant photos
We will work quickly to resolve the issue.
Contact Us
For any shipping-related questions, please contact us at:
teapalaceco@gmail.com
Thank you for choosing Tea Palace Co. — crafted with care, delivered with intention.